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Cookie Policy

What is a cookie?

A cookie is a piece of information which a website transfers to the cookie file of the browser on your computer. The browser then saves the information and sends it back to the website server. When that browser returns to the same website the cookie will recognise the user.

A cookie will typically contain details such as the domain from which the cookie has come from, a value which is usually a random unique number as an identifier and the lifetime (expiry) of the cookie.

There are 3 types of cookies used on this website:

  • Session Cookies: allowing us to “remember” content from page to page (these expire when you leave the website or close the browser).
  • Persistent Cookies: which define “Time To Live” and help us to determine your preferences (these will expire after the “Time To Live” period)
  • Third Party Cookies: these are cookies from any other domain, such as recommended product and advertising services.

What will a cookie do for me?

Almost every web site that offers advanced features such as online ordering and custom content utilises cookies. We use cookies to keep track of visitors and to enable us to present you with customised content. Each web site utilises unique cookies, which essentially means that the cookies used by one site cannot be used by another.

What if I do not accept cookies?

If you choose not to accept a cookie you will not be able to authenticate or set any user preferences online.

Why do we use cookies:

We want to provide a good customer experience on the website and here’s an example of how cookies can allow this to happen:

User Behaviour: Coremetrics analytics to track website visits and clicks for pages visited. This allows us to see how our customers like to use our website and which pages or functions they prefer, this allows us to continually improve our service.

Third Party: Selected partner cookies which track where the users visit originated from. This allows us to see where their visit originated from, especially advertising on partner sites, present appropriate offers and helps prevent fraud and detect spammers.

List of the different types of cookies used by us:

Cookie Type Cookie Name Description Purpose
Session ci_session CodeIgniter Session This cookie is encrypted and contains authentication and user preference information.
Third Party __utma, __utmb, __utmc, __utmz Google Analytics Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by you initiates the start of a new session.

Will this policy change?

Our business changes constantly and therefore our policies will need to change to reflect that. You should check our website frequently to see recent changes. Unless stated otherwise our Cookie Policy applies to all information that we have about you. We will never materially change our policies and practices to make them less protective of user information collected in the past without the consent of affected users.

Controlling Cookies

Your ability to control the cookies you accept depends on the type of browser you are currently using. For the best on-line experience, we recommend you use Internet Explorer 7.0 or higher. You can order your browser to accept all cookies or to alert you each time a cookie is offered. This way you can decide whether to accept one or not.

Internet Explorer 7.0 or 8.0:

1. Choose Tools, then
2. Click Internet Options
3. Click then Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

Internet Explorer 9.0:

1. Choose Tools, then
2. Click Internet Options
3. Click Privacy Tab and click on the Advanced Button
4. Now, you can Allow or Block First-Party Cookies and Third-Party Cookies and then click OK

Firefox 3.6:

1. Choose Tools, then
2. Options
3. Click the Privacy tab,
4. Use Custom settings for history
5. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them
6. Choose how long cookies are allowed to be stored:

  • Keep until: they expire
  • Keep until: I close Firefox
  • Keep until: ask me every time

7. Click OK

Google Chrome:

1. Click the spanner icon on the browser toolbar
2. Select Options (Preferences on Mac and Linux; Settings on a Chromebook)
3. Click the Under the Bonnet tab
4. Click Content settings in the Privacy section
5. Click the Cookies tab in the Content Setting dialogue that appears


1. From the Safari menu, click Preferences
2. From the Security dialogue box, from Accept Cookies, click to select Always
3. Click Close

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